Digitalization is the process of converting hard/paper files and documents in to digital formats. This allows info and facts to be accessed instantly. This will make it easier for businesses to manage their very own operations helping to create new opportunities just for revenue technology. Whether you have outdated legal systems, manual operations that may always be automated or perhaps inefficient interaction between workers and managers, business digitization can help you fix these issues and boost output.

The COVID-19 outbreak has confirmed the sensible value of digitalization in public places crisis response strategies. However , digitalization is the ideal to respond to ongoing hazards. Instead, companies need to strive to turn risks into chances through proper responses. Because of this it is important for companies to have dynamic capabilities : a combination of procedures and means that enables those to adapt when confronted with disruption (George et ‘s. 2014; Nylen and Holmstrom 2015).

Existing research has found that digitalization can boost firm’s dynamic capabilities by elevating their ability to sense environmental surroundings, to grab opportunities, and also to reconfigure assets. Moreover, these capabilities are critical for firms’ ability to successfully manage open public crises. Based upon these findings, this article is exploring the human relationships between digitalization, dynamic capabilities, and community crisis response strategies with a survey involving 518 SMEs in China. The results present that SMEs with superior levels of digitalization have better crisis response performances than patients with low level of digitalization. Further, a qualitative examination suggests that digitalization can help SMEs develop and implement immediate emergency reactions and long-term crisis operations approaches.